Please assist us by completing this survey of your customer service experience at the Torrance Registration and Booking Office.  Your comments and recommendations are very important to us!

1

Date of service:

Date of service:

2

Method of service received: 

Method of service received:

In-Person

Phone

E-mail

3

How did you hear about our classes/programs:

How did you hear about our classes/programs:

Torrance Seasons

Torrance Website

Friend/Family

Program Email

Optional Comment: If other, type text here.

4

Rate the effeciency and speed of service: 

Rate the effeciency and speed of service:

5-Excellent

4-Good

3-Average

2-Below Average

1-Unacceptable

5

Was the service provided in a professional and efficient manner:

Was the service provided in a professional and efficient manner:

5-Excellent

4-Good

3-Average

2-Below Average

1-Unacceptable

6

Was the staff helpful in resolving your concern or providing alternative solutions:

Was the staff helpful in resolving your concern or providing alternative solutions:

5-Excellent

4-Good

3-Average

2-Below Average

1-Unacceptable

7

Rate your overall satisfaction of todays service experience:

Rate your overall satisfaction of todays service experience:

5-Excellent

4-Good

3-Average

2-Below Average

1-Unacceptable

8

How satisfied are you with the Seasons Guide:

How satisfied are you with the Seasons Guide:

4-Satisfied

3-Average

2-Dissatisfied

I don't use the Seasons Guide

Other/Comments If other, type text here.

9

How satisfied are you with our new REC registration software:

How satisfied are you with our new REC registration software:

5-Very Satisfied

4-Satisfied

3-Average

2-Dissatisfied

1-Very Dissatisfied

10

Please feel free to leave any suggestions or comments that you feel will improve our services.

Please feel free to leave any suggestions or comments that you feel will improve our services.

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