Citizen Concerns are a function of the City Manager's Office.  The Office is located in City Hall.

The City Manager's staff is responsible for receiving and handling citizen concerns regarding City operations, services and events. Staff will work with citizens to assist in providing the appropriate information or resources to address their concern.

Citizens may submit concerns via the Torrance Online Citizen Portal.

Concerns can also be mailed, submitted in person, faxed or made by phone:  

City Manager's Office
3031 Torrance Boulevard
Torrance, CA  90503 

Phone: (310) 618-5880
Fax: (310) 618-5891 

Mediation

Choice Mediation for Dispute Resolution's services also are available to Torrance residents to help resolve conflicts within the areas of neighbors, obstruction of views, noise, landlords/tenants, animal control, business/consumer, homeowner associations, and more. 

Mediation provides an alternative method of resolving problems without letting an outside party/process make the decision for you.  Through the mediation process participants decide the outcome of a dispute and determine the terms of an agreement.  The mediator does not make the decision, but helps to guide them in reaching a solution that is right for them.  It is also an opportunity for the participants to discuss their issues openly with the reassurance that their communication will remain private and within their control.  Since the participants involved in the dispute play active roles in resolving the issue, they usually are comfortable and supportive of the solution. 

Torrance residents may request a referral to Choice Mediation by telephone at (310) 618-5880.