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TorranceAlerts Policy

When there is an emergency, get the information first with TorranceAlerts, the City of Torrance early warning notification system. 

TorranceAlerts is our mass emergency notification system that enables you to receive early warning notifications concerning emergency events such as an earthquake, fire, public health emergency or similar situation.  A TorranceAlert will be sent when the City is informing you of a “call to action”, such as evacuate, avoid, shelter, etc. to your telephone, email, and/or text.  You can also download the app to receive notifications.

TorranceAlerts is a free service and should be part of your personal emergency preparedness plan.

We encourage you to sign up and customize your subscription to the kind of information you want and the method by which you want to receive messages.

Help Spread the Word about TorranceAlerts

Do you want to help spread the word about TorranceAlerts to your family, friends, neighbors and colleagues?

By helping people to register for TorranceAlerts, you are helping them to stay informed in the event of an emergency. They also can op-in for information about major weather events, traffic, community events and much more.

Of course, word of mouth is a great way to let people know about TorranceAlerts. But there are several other ways to spread the word, including:

• Create a link as a signature in your e-mails using a TorranceAlerts image.
• Share this flyer, either by printing and distributing it or by sending it as a digital file. Or use it in your newsletter or blog.
• If you want a more streamlined image, try a TorranceAlerts
  banner.
• If you know people without e-mail, offer to help register them online.
• If you run a community website, use this html code to add TorranceAlerts to your website.
• Download and add a TorranceAlerts logo to your publications.

Make sure to follow TorranceAlerts on Social Media!

Telephone Service Through Your Cable Provider

Remember, if we can't reach you, we can't alert you.

1. Any individual using a VoIP phone service is responsible for configuring their 9-1-1  information. Residential VoIP service providers offer a variety of control over the 9-1-1 information displayed for or associated with the caller.
2. Local businesses should contact their carrier and ask to check their Master Street Address Guide (MSAG) information.
3. Individuals should work with their provider to set their 9-1-1 information.  Residential VoIP location features are not part of the MSAG system.
   a. Examples of VOIP providers are:

   i. Vonage
   ii. Phone Power
   iii. 8x8
   iv. VOIP.com
   v. Broadvoice

b. Settings Verification

i. Individuals need to verify with Frontier FiOS or AT&T U-verse if they have VOIP setting.

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